Should a Business Outsource its Digital Transformation Needs or Not?

Outsourcing You Digital Transformation Workflow: When and How to Do It?

70% of businesses chose to increase or maintain digital transformation spend during the pandemic. Is it as advantageous for all business as is the hype around it.

Updated on :
December 7th, 2020
Twinkle Kalkandha
Twinkle Kalkandha
Product Strategist

Dynamism is the essence of businesses and the need of the hour as well. Times are changing, technology is evolving, users are looking out for newer, better concepts every next day. So, if a business cannot embrace these changes and evolve as per the market requirements, it is sure to slumber in failure. Technology has been at the helm of these business changes and a complete digital transformation is a need of the hour for them.

digital transformation outsourcing

As per reports, ‘more than 85% of enterprise decision makers feel that they have a timeframe of only 2 years to make significant digital transformation inroads to their company’s fabric, before they begin suffering financial losses due to this or lose out on competition ’

Business trends and market inclinations, clearly state that digital transformation is no more a luxury, rather a requirement for all businesses, however big or small. Let us first understand what it exactly means for a business organization.

What is digital transformation?

To enable growth, more or less every business in the world has embraced technology in one form or the other. But, remember that buying a laptop for a business; actually does not mean a business’s digital transformation. ‘Digital Transformation’ process for a business is completely embracing technology within all its aspects, workflows and decisions. It helps to fundamentally transform an idea into a wholesome business and further the way it operates and delivers value to its customers.

Why is digitizing your business so important?

Digital Transformation for a business, is not only about inculcating technology within its work and strategy fabrics, but also about embracing changes and challenging current status quo, to evolve for a better future. The huge number of mobile applications, web applications, websites, technology platforms, development trends and languages prove beyond a point; that businesses have been focused on technology to evolve sales and users have been expecting technology to deliver better and easier services and experience.

digital transformation solution

So, even when a website or a business application collects and analyzes user data, it is a part of digital transformation. If you look close enough at businesses these days, all of them are at one or another stage of digital transformation. Each one of them is slowly, but surely getting there. But, yes it is also a fact that the pace at which a business manages to push through this process is always of their own. With Generation Z nowadays spending more than 4 hours a day on mobiles, this slow pace could cause a business a lot of lost sales and brand value.

The solution is simple. If digital transformation is what you think your organization needs; get down there, hire or outsource digital experts and get the job done at hand, before the situation renders itself out of your hand.

Why and how should you go about accomplishing complete ‘business digitalization’?

Digital Transformation Solution helps a business to evolve into the best version of itself. This is the clear reason why we think your and every other business needs to transform digitally. This need may be triggered due to a certain business goal, an emergency (something like Covid!!), reducing friction, increasing productivity and sales, expanding markets, reducing overheads, amongst others.

As of now, due to the Covid-19 pandemic situation, digital transformation in business is more of a survival issue than achieving certain goals. Businesses running through physical retail shops and various office spaces have been shut due to the various lockdowns. As a result, businesses have globally suffered backlashes in terms of sales as well as productivity. Since, users as well as employees cannot come to their workspace, businesses need to go to them at their homes. Digital Transformation solutions have helped businesses in these challenging times to achieve all this and more.

digital transformation outsourcing

The Digital Transformation process in itself is a very complex task that requires changes in work attitude, procedures and further developments within the fabric of the company. Finding, employing and then maintaining inhouse or remote developers for this purpose is thus, not a very bright idea. Enabling it through a designated and experienced digital transformation strategy consulting firm with an outsourcing business model for development seems to be an ominous choice for this task.

Best technology partner: The Key to successful ‘digital transformation outsourcing’

Consider this, when you intend to make your business future ready, you would want to opt for a well-experienced company outside, with an already well-experienced set of experts who have been doing this job for many years. While choosing the perfect business transformation outsourcing partner company look for:

  1. Share Your View and Goals: Look for a digital transformation partner that can understand and analyze your company goals, see their viability and work with you hand in hand towards their successful achievement.
  2. Expertise and Experience: Digital Transformation outsourcing is a big deal for any business and requires a lot of work in terms of design and developments. Thus, look for an experienced technology partner that can well handle the intricacies of the task involved.
  3. Communication: We cannot stress enough the importance of this factor. Look for a software firm to outsource your digital transformation needs that can clearly communicate with you and your team. After all, transparency and staying within the development loop are paramount for any business while undergoing the digital transformation process.
  4. Feedbacks: It is necessary to open channels of continuous feedback and the technology partners should be ready to embrace them within their solution developments.
  5. Budget : When you intend to outsource your digital business transformation process, you should look out for a company that respects your budgetary requirements and can develop an optimum solution within it.

The process of digital transformation

The digital transformation process includes six major stages that more or less engulf the complete essence of business evolution with technology, both for app owners as well as the technology experts. It empowers the IT team of businesses to transit from a cumbersome cost center to a strategic business partner:

1. Streamlining ‘Developments’ and ‘Operations’ with DevOps:

You might have heard the term before, but its exact meaning is known to only a few. DevOps is basically a modern system of operations that embraces technology within company culture to accelerate product or service deploy cycles within companies to deliver better user experiences for customers and employees as well as promote better teamwork amongst colleagues.

outsourcing business model

The concept calls to bring all mobile app related stakeholders, i.e. the app owners, business workforce, the developers, as well as the user on one platform to develop solutions that are complete in all aspects. Successful ‘DevOps’ inculcate culture as well as efficiency transformation that help companies to grow and evolve as per the challenges of the coming times.

2. Access to skilled resources through a self service infrastructure:

Self-service infrastructure is the technology counterpart for devOps. The first important step is to find the technologists that meet your expertise requirements. Also, remember that app developers and technologists tend to lose focus when they do not get access to requisite technologies and toolkits in time. Thus, providing them with a ready pool of resources is pertinent for all future-envisioning digitally enabled companies. Looking out for these technologies and their latest versions could be a task.

P.S: As per the latest market trends, businesses have been relying on Cloud platform technology and services to provide their IT teams with the desired option that can be easily accessed on-demand.

3. Promote automation of work processes:

When an IT team or developers have created the devOps and have the requisite technologies at hand. The next step in the digital transformation framework, is automation of work processes and removal of manual steps, as and when possible. Automation helps businesses to improve their efficiency by adding on consistency and scope of re-utilization in work processes with technology and its applications. By automating manual steps for development and deployment, feedback loops across stakeholders are created effectively, that help businesses to speed up development of newer, evolved products and services, while improving overall code quality.

4. Developing the work pipelines:

Once the technology resources and automation framework are developed as per the devOps; next step is to create the perfect work pipeline, both in terms of code and data flow. The businesses herein establish a continuous integration and delivery (CI/CD) pipeline, though reiterative work environments and platforms that enable easy changes to the software code and architecture. With processes and technology in place, it reduces the risk of poor quality (or broken) code from final deployment. The major development work of digital transformation framework culminates here.

5. Finalize the deployment patterns:

Every business inculcates its very own set of pattern service and work deployments. On this step of digital transformation, the gap in output received from the work pipeline and the required product and service patterns are removed to finalize the requisite outlook.

6. Choose between the ‘monolithic’ and the ‘microservices’ architecture:

This is the final step of digital transformation, wherein businesses choose to develop the IT systems as a single unified application system (monolithic) or a system that delivers work process by breaking it down into a collection of smaller independent units which function as separate services with their own logic and the database as well as perform the specific functions.

Once you have a clear idea about the digital transformation process, you need to figure out the appropriate steps to opt for outsourcing business model for evolution with technology.

Steps to be taken before you undertake digital transformation

Before you hand down the task to your chosen digital transformation consulting and executing firm, you should check out on the following steps:

1. Know more:

Digital Transformation is a huge transformational step in the life of any business. It has the prowess of completely transforming the business fabric and its processes. Thus, it is imperative that before handing over development reins to a company; you gather as much knowledge about how well its functionalities have suited the other businesses in your industry, its requirements and innovations possible.

2. Prepare your business:

It is important for a business to make space for the impending changes. In order to do so, ensure that your businesses internal workflows and processes are suitable enough to adapt to the app development company’s requirements. For instance, After transformation, your printing processes would be required to work with Wi-Fi 6. You would then need both hardware and software for the same. The workflow and security processes will have to be checked and synchronized for the same. Every business process will have to be reviewed in this manner.

Once you receive the solution:

1. Deployment of technology :

The technology should be deployed and slowly embraced through limited trials and pilot tests. More often than not, these solutions require a complete overhaul of the existing systems in a business. All disruptive technology deployments such as 5G data service, augmented reality, 3D printing, and others must be structured since these technologies are new. So, if inputs suggest that the technology needs to be deployed, one should go-ahead, but not at the cost of extra problems.

2. Monitor the solution performance and analyze its overall affectivity:

The best way to ensure successful deployment of the solution is to carry out a structured, continuous, and compulsory evaluation of the same. It helps analyze how the technology solution will be helping the business to reduce costs, enhance workflows, increase efficiency and also if any future process enhancements will be required or not. Herein a business team can then analyze as to whether a technology is working and do they need to reset and start again or not.

Digital transformation is going to be the new norm

Digital Transformation is all about utilizing the latest technologies to improve every part of a business. This includes using the latest technology platforms as well as toolkits like Augmented reality, Artificial Intelligence, Internet of Things(iOT), etc. to transform things the way they should be. Remember that, digital transformation in itself is soon going to be a necessity . The solution developed by digital outsourcing may or may not suffice your business requirements But, it is a risk, definitely worth to be taken, especially for entrepreneurs who understand this digital age’s expectations. We hope the above given detailed outlook will help clear all your doubts about the same.

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